Offers help to end clients for PC, application, framework, gadget, access and equipment issues. Distinguishes, looks into and settle specialized issues of direct unpredictability. Reacts to phone, email and on line demands for specialized help. Reports, tracks, and screens the issue utilizing appropriate frameworks and devices. May arrange with different groups or offices to determine client issues. May require a partner’s degree or its equal. Ordinarily reports to a chief or director. Picking up or has accomplished full capability in a particular territory of train. Works under direct supervision. Ordinarily requires 2-4 years of related understanding.